CYBIX is live – human-centred support, assisted by AI. Learn more

Now in early access

Support that keeps
people in charge
and AI in support

BIX, our AI agent, takes the repetitive questions so your team spends its judgement where it actually counts. It answers from your own content, says plainly when it doesn’t know, and hands to a person with the whole conversation intact.

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Coming to theApp StoreGet it onGoogle PlaySoon

14 day free trial. No credit card required.

  • Set up in minutes — no engineers required
  • BIX answers only from your own content
  • Every reply hands over cleanly to a person

One platform, every product your support team needs

A complete solution for AI and human agents. BIX and CYBIX are built together, so you have full visibility across your entire operation — and your team and BIX can collaborate seamlessly to deliver perfect customer experiences.

What CYBIX gives you

Every conversation in one place, and one that already knows the customer

Every channel connected

WhatsApp, email, web chat and Telegram land in the same inbox — WhatsApp by scanning a QR code, without a Meta API key or a business verification.

WhatsAppEmailWeb chatTelegram
One inboxno Meta API key

Less by hand

Workflows take the recurring work — assigning, tagging, following up — so the time left over goes to the conversations that need a person.

One shared inbox

Every channel in one view, with who is handling what, internal notes beside the thread, and a returning customer keeping their history.

Customer profiles

Earlier conversations, open tickets and what a colleague noted last time — without switching screens.

SV

Sanne de Vries

Customer since 2024

NL
3 earlier conversationslast 12 mar
Open ticket #4182shipping

Note from Mark: always delivers to the work address

Smart routing

BIX reads what a message is about and sends it to the right team — returns to returns, an invoice question to finance — instead of everything to one queue.

“Where is order #10482?”

reads the subject

ReturnsOrder statusInvoices

Team Orders· assigned automatically

AI that knows your company

Not a general assistant: BIX answers from your own documents and past conversations, in the way your team writes.

My parcel has not arrived. Can I still change it to size L?

Context used

Order #10482Returns policyEarlier chat, 4 marYour tone of voice

Hi Sanne, it shipped on 12 March and arrives tomorrow. Swapping to L is fine within 30 days — I have the return label ready for you.

Everything in one platform

Not five tools taped together

CYBIX replaces the chat widget, the helpdesk, the AI bot and the WhatsApp workaround — with one inbox your team actually enjoys working in.

AI

BIX answers first

Trained on your own website and documents — no scripts, no decision trees.

  • Answers in the customer's language, day and night
  • Hands over to a human with full context
  • Says so honestly when nobody is available
  • Turns a conversation into a ticket in one tap
  • Per-channel tone and instructions
  • Your own model key: Groq, OpenAI, Anthropic, Gemini, Mistral
Learn more

Channels

Every inbox, one screen

Website chat, WhatsApp, email and Telegram land in the same shared inbox.

  • WhatsApp without the Meta API — scan one QR code
  • Email inboxes over IMAP, Gmail and Outlook
  • Telegram bot in two clicks
  • Video calls with live transcription
  • Returning customers keep their history
  • Auto-assignment by workload and SLA
Learn more

Messenger

A widget that looks like you

One script tag; every setting stays live from your dashboard.

  • Colour, greeting, position and launcher video
  • Interactive video funnels with choice buttons
  • Opens on home, straight into chat, or your own page
  • Multiple widgets for multiple brands
  • WordPress plugin and Shopify snippet
  • Light, dark, gradient and glass themes
Learn more

Operations

The work behind the chat

Tickets, workflows and reporting built for support teams, not project managers.

  • Tickets with SLAs, priorities and auto-triage
  • Workflows and outbound campaigns
  • Knowledge hub that improves itself
  • Reports, live world map and conversation analytics
  • Teams, roles and mentions
  • Mobile app for iOS and Android
Learn more

Business

Built to resell

Run CYBIX as your own product, on our cloud or your servers.

  • Full white-label: your name, logo and domain
  • Client workspaces under one agency account
  • Partner discounts up to 45%
  • Self-hosted with a licence and one install script
  • SSO, HIPAA mode and audit log on Expert
  • Migration from Intercom, Zendesk and Freshdesk
Learn more

Start today

Live in five minutes, free for fourteen days

No credit card, no implementation project. Paste one script tag and BIX starts answering from your own website.

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Omnichannel

One inbox for every channel

Email, live chat, WhatsApp, SMS, social, and phone all land in the same place — one thread per customer, no matter how many channels they use. BIX works the frontline across all of them, and AI Copilot sits beside your agents in the composer, drafting replies with the full history of every conversation already in view.

  • Email
  • Chat
  • WhatsApp
  • SMS
  • Social
  • Phone

How we build it

Support software usually optimises for tickets closed. We would rather optimise for the customer on the other end — and for the team answering them.

  • People own the outcome

    BIX drafts, answers and resolves the routine. Your team decides what a good answer looks like, and keeps the calls that need judgement.

  • It says when it doesn’t know

    BIX answers from your own content and nothing else. When the answer isn’t there, it says so and brings in a teammate rather than guessing.

  • Measured by resolutions

    Success is a customer who got helped, not a ticket that disappeared. You pay when BIX actually resolves the conversation.

How it works

One system, three moves

Connect your knowledge

Point BIX at your help center, internal docs, and past conversations — it takes minutes, not a migration project. BIX grounds every answer in your content, so it never improvises policy and never answers questions it shouldn't. Update an article once, and BIX knows it everywhere, instantly.

BIX resolves the frontline

From day one, BIX handles the repetitive majority of your volume — order status, account changes, billing questions — across every channel and in every language your customers speak. It resolves an average of 65% of conversations completely, with answers your customers rate as highly as your best agents'.

Your team handles the rest

When a conversation needs judgment, empathy, or an exception, BIX hands it to your team with a full summary attached — no customer ever repeats themselves. Your agents work in the fastest inbox in support, with Copilot beside them, focused entirely on the conversations that deserve a human.

CYBIX helpdesk

CYBIX is a fully-featured AI-powered helpdesk

With an omnichannel inbox, AI-powered ticketing, and real-time assistance from Copilot, your human team has everything they need to onboard faster, work more efficiently, and deliver better customer experiences.

  • Inbox — the fastest inbox in support
  • Copilot — an AI assistant for every agent
  • Tickets — SLA routing and an urgent lane
  • Workflows — no-code automation at scale
  • Omnichannel — WhatsApp (with media), email, chat, voice
  • Video calls — native calls with live AI transcription
  • Analytics — first-party visitor tracking, live world map
  • Multilingual — 45+ languages, everywhere, automatically
  • Knowledge hub — one source of truth for AI
  • Outbound — proactive messages that deflect
  • Workload management — auto-assign to the least busy agent
  • Enterprise — SSO, HIPAA mode, audit log, white label
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BIX AI Agent

An AI agent that answers from your knowledge

BIX resolves your frontline support instantly — across every channel, in every language, with the tone of your brand. When a conversation needs a human, BIX hands it off with full context, so nothing gets lost.

65%

average resolution rate

99.9%

uptime across channels

2x

faster first response

Train

Configure BIX's behavior, tone, and actions.

Test

Evaluate BIX's answers before going live.

Deploy

Launch BIX across channels and audiences.

Analyze

Improve performance with actionable insights.

iPhone, iPad & Android

Your inbox, wherever your day takes you.

The CYBIX app is the same inbox, contacts, tickets and reports as the dashboard — with push notifications for the moments that need a person.

  • The whole inbox in your pocket

    Every channel — messenger, WhatsApp, Telegram, email — in one thread list, with BIX's answers and hand-overs marked.

  • Push when it matters

    A notification when a visitor asks for a human or a ticket is waiting, not for every message BIX already handled.

  • Reply, assign, close

    Answer from the phone, hand a thread to a colleague, turn it into a ticket, or close it — the same actions as on desktop.

  • iPad keeps the two-pane layout

    Thread list on the left, conversation on the right, details at hand. Built for the tablet at the counter or on the road.

Coming to theApp StoreGet it onGoogle PlaySoon
CYBIX iPhone app: the shared inbox with open conversations
CYBIX iPhone app: tickets with priority and status
CYBIX iPhone app: reports on response times and BIX resolutions

“We ran our old helpdesk for seven years and assumed slow was normal. Six weeks after switching, BIX was resolving two thirds of our volume and our team was answering the rest in minutes — our customers noticed before our board did.”

Elena Vasquez

VP of Customer Experience · Northbeam Logistics

Migration

Switch from Zendesk or Freshdesk in an afternoon

One-click import brings your conversations, help-center articles, and macros with you. Conversations land in the inbox with their full history, articles instantly power BIX's answers, and your macros appear in the composer exactly where your team expects them — nothing gets left behind, and nobody starts from zero.

Export your data

Pull your conversations, help-center articles, and macros out of your current helpdesk with its standard export.

Upload the JSON

One-click import maps everything automatically — conversations land in the inbox, articles in the help center, macros in the composer.

BIX starts answering

Your imported articles instantly power BIX's answers, so it resolves customers from your own content on day one.

Start migratingSee how it works

Ready for customer service
that feels effortless?

Give your team faster, more personal support with a helpdesk and AI Agent that work as one.

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Free 14-day trial · Cancel anytime · No credit card required

Migrate from Zendesk or Freshdesk with our free import tools — conversations, articles, and macros included.