Now in early access
Support that keeps
people in charge
and AI in support
BIX, our AI agent, takes the repetitive questions so your team spends its judgement where it actually counts. It answers from your own content, says plainly when it doesn’t know, and hands to a person with the whole conversation intact.
14 day free trial. No credit card required.
- Set up in minutes — no engineers required
- BIX answers only from your own content
- Every reply hands over cleanly to a person
Two products, one seamless experience
A complete solution for AI and human agents. BIX and CYBIX are built together, so you have full visibility across your entire operation — and your team and BIX can collaborate seamlessly to deliver perfect customer experiences.
Team inboxes
Team Tickets 1
Inbox Basics
CYBIX Basics
Billing operations
BIX Questions
Teammates ›
Views ›
BIX AI Agent ›
Mentions
Customer A
⏸ Close⚡ Credit limit increase Procedure triggered
BIX's thoughts (Step 1) ⌃
The customer is asking to increase their credit limit to $30,000. Since this exceeds the auto-approval limit, I'll gather their account history and route the request to a credit specialist for approval.
👁 Read credit profile and payment history
◎ Assign to credit specialist, auto-approval threshold is exceeded
AI Summary
- Request to increase limit from $12,000 to $30,000
- Account in good standing (12 months on-time payments)
- Above automated approval threshold, routing for review
✉ Reply ▾
Use ⌘K for shortcuts
Omnichannel
One inbox for every channel
Email, live chat, WhatsApp, SMS, social, and phone all land in the same place — one thread per customer, no matter how many channels they use. BIX works the frontline across all of them, and AI Copilot sits beside your agents in the composer, drafting replies with the full history of every conversation already in view.
- Chat
- SMS
- Social
- Phone
Your inbox
One thread per customer
How we build it
Support software usually optimises for tickets closed. We would rather optimise for the customer on the other end — and for the team answering them.
People own the outcome
BIX drafts, answers and resolves the routine. Your team decides what a good answer looks like, and keeps the calls that need judgement.
It says when it doesn’t know
BIX answers from your own content and nothing else. When the answer isn’t there, it says so and brings in a teammate rather than guessing.
Measured by resolutions
Success is a customer who got helped, not a ticket that disappeared. You pay when BIX actually resolves the conversation.
How it works
One system, three moves
Connect your knowledge
Point BIX at your help center, internal docs, and past conversations — it takes minutes, not a migration project. BIX grounds every answer in your content, so it never improvises policy and never answers questions it shouldn't. Update an article once, and BIX knows it everywhere, instantly.
BIX resolves the frontline
From day one, BIX handles the repetitive majority of your volume — order status, account changes, billing questions — across every channel and in every language your customers speak. It resolves an average of 65% of conversations completely, with answers your customers rate as highly as your best agents'.
Your team handles the rest
When a conversation needs judgment, empathy, or an exception, BIX hands it to your team with a full summary attached — no customer ever repeats themselves. Your agents work in the fastest inbox in support, with Copilot beside them, focused entirely on the conversations that deserve a human.
AI Copilot, Workflows, and integrations
AI Copilot
An expert beside every agent
Copilot drafts replies grounded in your knowledge base and past conversations — your agents review, adjust the tone, and send. New teammates answer like veterans from their first week.
AICopilot draft · grounded in 2 articles
Head to Settings → Teammates and select “Invite”. Anyone on the Pro plan can hold a seat — I've linked the permissions guide below.Agent edits → sends in 12 seconds
Workflows
No-code automation at scale
Build routing, SLAs, and follow-ups on a visual canvas — no engineers required. Trigger on any event, branch on any condition, and act across every channel your customers use.
Trigger → condition → action. Runs on every conversation, instantly.
Apps & integrations
450+ integrations, plus WhatsApp via OpenWA and voice via SIP/WebRTC.
- Sa
- Hu
- St
- Sl
- Ji
- Se
- Wa
- Za
CYBIX helpdesk
CYBIX is a fully-featured AI-powered helpdesk
With an omnichannel inbox, AI-powered ticketing, and real-time assistance from Copilot, your human team has everything they need to onboard faster, work more efficiently, and deliver better customer experiences.
- Inbox — the fastest inbox in support
- Copilot — an AI assistant for every agent
- Tickets — triage that runs itself
- Workflows — no-code automation at scale
- Omnichannel — email, chat, phone, and social
- Help center — self-serve answers, on brand
- Apps & integrations — 450+ ways to connect
- Reporting — human and AI metrics, live
- Knowledge hub — one source of truth for AI
- Outbound — proactive messages that deflect
Update my address
Submitted · 1min ago
Clara will pick this up soon
luis.easton@acme.com
Ticket ID
Update address
Submitted🎫 #8743 · Luis Easton · Shared
Customer has moved to a new house and is requesting to change their address to 303 New Haven Road.
Details
LINKS
＋ Tracker ticket
BIX AI Agent
An AI agent that answers from your knowledge
BIX resolves your frontline support instantly — across every channel, in every language, with the tone of your brand. When a conversation needs a human, BIX hands it off with full context, so nothing gets lost.
65%
average resolution rate
99.9%
uptime across channels
2x
faster first response
Train
Configure BIX's behavior, tone, and actions.
Test
Evaluate BIX's answers before going live.
Deploy
Launch BIX across channels and audiences.
Analyze
Improve performance with actionable insights.
BIX
AI Agent · resolves 65% of conversations
Resolved by BIX — no human needed
Live channels
Talk to customers, not just type
Live video calls
Share a join URL and your customer is face-to-face with an agent in seconds, from any phone or laptop. Pure WebRTC in the browser — no apps to install, no plugins to update.
Web voice calls
Send a voice-only join link when video is too much and a chat is too slow. Or plug in your SIP phone system and take real phone calls in the same inbox as everything else.
Voice memos & media
Customers and agents can drop audio messages, images, and GIFs right in the chat. Some things are easier to say out loud — or to show instead of describe.
Powered by peer-to-peer WebRTC — or plug in LiveKit + SIP for phone-network calling.
“We ran our old helpdesk for seven years and assumed slow was normal. Six weeks after switching, BIX was resolving two thirds of our volume and our team was answering the rest in minutes — our customers noticed before our board did.”
Elena Vasquez
VP of Customer Experience · Northbeam Logistics
Migration
Switch from Zendesk or Freshdesk in an afternoon
One-click import brings your conversations, help-center articles, and macros with you. Conversations land in the inbox with their full history, articles instantly power BIX's answers, and your macros appear in the composer exactly where your team expects them — nothing gets left behind, and nobody starts from zero.
Export your data
Pull your conversations, help-center articles, and macros out of your current helpdesk with its standard export.
Upload the JSON
One-click import maps everything automatically — conversations land in the inbox, articles in the help center, macros in the composer.
BIX starts answering
Your imported articles instantly power BIX's answers, so it resolves customers from your own content on day one.
Ready for customer service
that feels effortless?
Give your team faster, more personal support with a helpdesk and AI Agent that work as one.
Free 14-day trial · Cancel anytime · No credit card required
Migrate from Zendesk or Freshdesk with our free import tools — conversations, articles, and macros included.