Resolves instantly
BIX answers with your knowledge, policies, and tone — resolving up to 65% of conversations on the spot.
BIX AI Agent
The #1 AI Agent for customer service
BIX resolves your frontline support instantly — across every channel, in every language, with the tone of your brand. When a conversation needs a human, BIX hands it off with full context, so nothing gets lost.
BIX AI Agent
An AI agent that answers from your knowledge
BIX resolves your frontline support instantly — across every channel, in every language, with the tone of your brand. When a conversation needs a human, BIX hands it off with full context, so nothing gets lost.
65%
average resolution rate
99.9%
uptime across channels
2x
faster first response
Train
Configure BIX's behavior, tone, and actions.
Test
Evaluate BIX's answers before going live.
Deploy
Launch BIX across channels and audiences.
Analyze
Improve performance with actionable insights.
BIX
AI Agent · resolves 65% of conversations
Can I cancel my subscription and get a refund for this month?
Of course. You're on the Pro monthly plan, billed on the 3rd. I've cancelled auto-renewal and issued a pro-rated refund of $41.20 — it will arrive in 3–5 business days.
Is there anything else I can help you with? 👋
That was fast — thank you!
Resolved by BIX — no human needed
Takes action
Procedures let BIX issue refunds, update accounts, and route edge cases with guardrails you define.
Hands off with context
When a human is needed, BIX summarizes everything it learned so nothing gets repeated.
Every channel
Chat, email, SMS, WhatsApp, and phone — one AI Agent, consistent everywhere.
Every language
BIX speaks 45+ languages fluently and switches automatically mid-conversation.
Continuously improving
Every resolved conversation makes the next one better. Test, preview, and monitor BIX before and after launch.
Under the hood
How BIX thinks
Every answer BIX gives is grounded in your content — your help center, your internal docs, your past conversations. BIX doesn’t guess, and it doesn’t invent policy. If the answer isn’t in your knowledge, BIX says so and routes the conversation instead of improvising one.
For anything beyond answering, BIX follows procedures you define — the same steps you’d give a new teammate. Check the order status first, confirm the account email, then issue the refund up to a limit you set. BIX executes them precisely, every time, with guardrails that keep edge cases out of trouble.
And when a conversation needs a human, BIX knows it. It hands off with a complete summary of everything it learned — who the customer is, what they tried, and where it got stuck — so your team starts at the solution and the customer never repeats a word.
From first answer to full deployment
Train
Configure BIX’s behavior, tone, and actions — connect knowledge sources and write procedures in plain language.
Test
Evaluate BIX’s answers before going live — preview real questions against your content and tighten anything that misses.
Deploy
Launch BIX across channels and audiences — start with one segment, then roll out everywhere at your own pace.
Analyze
Improve performance with actionable insights — see what BIX resolves, where it hands off, and which gaps to close next.
Ready for customer service
that feels effortless?
Give your team faster, more personal support with a helpdesk and AI Agent that work as one.
Free 14-day trial · Cancel anytime · No credit card required
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