Get BIX and CYBIX for a single, fully integrated customer service platform
Build your subscription
One flow: pick your plan, team size, and modules — then start your 14-day trial.
Everything in each plan
The full list, not a summary — read from the same table the software enforces. Anything marked as a module can be added to a lower plan on its own, so you never buy a tier for one feature.
| Feature | Essential€19 | Advanced€65 | Expert€99 |
|---|---|---|---|
| Allowances | |||
| SeatsModule: 5 extra seats €20/mo | 10 | Unlimited | Unlimited |
| Messenger widgetsModule: Extra widgets €15/mo | 3 | 25 | Unlimited |
| Knowledge pages | 2,000 | Unlimited | Unlimited |
| AI replies per monthBIX answering a customer on its ownModule: AI boost €25/mo | 2,000 | Unlimited | Unlimited |
| Hosted mailboxesAdvanced includes 25; E-mail hosting addon adds 25 moreModule: E-mail hosting €39/mo | 0 | 25 | Unlimited |
| Monthly AI budgetWhat BIX may spend at the model provider before it hands conversations to your teamModule: AI boost €25/mo | €10 | €50 | €250 |
| Conversations | |||
| Shared inbox | ✓ | ✓ | ✓ |
| Tickets & priorities | ✓ | ✓ | ✓ |
| Saved replies (macros) | ✓ | ✓ | ✓ |
| Conversation tags | ✓ | ✓ | ✓ |
| File transfer | ✓ | ✓ | ✓ |
| Multiple team inboxes | — | ✓ | ✓ |
| SLA routing | — | — | ✓ |
| Workload management | — | — | ✓ |
| AI | |||
| BIX AI Agent | ✓ | ✓ | ✓ |
| AI Copilot for agents | ✓ | ✓ | ✓ |
| Automatic translation | ✓ | ✓ | ✓ |
| Your own model key | — | ✓ | ✓ |
| Self-improving knowledge base | — | ✓ | ✓ |
| Channels | |||
| WhatsAppModule: WhatsApp channel €19/mo | ✓ | ✓ | ✓ |
| TelegramModule: Telegram channel €9/mo | ✓ | ✓ | ✓ |
| Email inboxModule: Email inbox €15/mo | ✓ | ✓ | ✓ |
| Voice & callsModule: Voice & calls €29/mo | — | ✓ | ✓ |
| Multibrand messenger | — | — | ✓ |
| Team & access | |||
| Teams, roles & mentions | ✓ | ✓ | ✓ |
| Work scheduler | — | ✓ | ✓ |
| Audit log | — | ✓ | ✓ |
| Single sign-on (SSO) | — | — | ✓ |
| HIPAA mode | — | — | ✓ |
| Growth & data | |||
| Pre-built reports | ✓ | ✓ | ✓ |
| Data export & API access | ✓ | ✓ | ✓ |
| Custom reports | — | ✓ | ✓ |
| Outbound & workflowsModule: Outbound & workflows €39/mo | — | ✓ | ✓ |
| Webhooks | — | ✓ | ✓ |
| Brand & business | |||
| Widget branding | ✓ | ✓ | ✓ |
| White-label & own domainModule: White-label €49/mo | — | ✓ | ✓ |
| Remove CYBIX brandingModule: White-label €49/mo | — | ✓ | ✓ |
| Hosted mail & Cybix WebmailModule: E-mail hosting €39/mo | — | ✓ | ✓ |
| Client workspaces (reseller) | — | ✓ | ✓ |
| Self-hosting | — | — | ✓ |
| Priority support | — | — | ✓ |
Free plan: 1 widget, 2 seats, 100 knowledge pages, 100 AI replies and a €0.5 model budget per month — enough to try BIX on your own site.
Add-ons
Prefer the step-by-step builder above? It includes every module. Or browse popular add-ons here — all can be stacked on any plan.
E-mail hostingResellers
Eigen maildomein, tot 25 mailboxen en Cybix Webmail (webmail.jouwdomein.nl) — beheer in het dashboard.
€39 /mo
WhatsAppMost added
Pair your business number: every WhatsApp chat lands in the shared inbox and BIX answers it, with hand-over to your team when it matters.
€19 /mo
Voice & calls
Call straight from a conversation, with the transcript kept on the thread so nothing is lost between channels.
€29 /mo
White-label
Your name, logo, colour and your own domain instead of CYBIX — across the dashboard, the login page and the messenger.
€49 /mo
Get an estimate
based on your needs
Find the right plan for your team
Get an estimated cost for CYBIX’s AI-first customer service platform, based on your team size and the channels you use.
See the ROI impact BIX could have on your business
Estimate how much time and money BIX could save your team, based on your current and future support volume.
Startups get 93% off
Get a direct line to your customers with best-in-class support.
FAQs
CYBIX pricing has two components:
- Seats: You pay per teammate based on your plan (Essential, Advanced, Expert)
- BIX included: the AI Agent is part of every plan — no per-conversation or per-outcome fees
All plans include access to CYBIX and BIX AI Agent. Want a tailored estimate? Use the pricing calculator.
Ready for customer service
that feels effortless?
Give your team faster, more personal support with a helpdesk and AI Agent that work as one.
Free 14-day trial · Cancel anytime · No credit card required
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