Customizable home
Design the Messenger home with your colors, tone, and content — so it feels like a native part of your product.
Messenger
A messenger that feels like your product
The Messenger is the front door to your support experience — fully customizable, packed with apps, and available live or async on web and mobile. It looks and feels like your product, because it is.
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Apps in the Messenger
Embed checklists, surveys, order tracking, and custom apps right inside the conversation window.
Mobile SDKs
Ship the same messenger experience on iOS and Android with lightweight, production-ready SDKs.
Live + async
Customers switch between real-time chat and reply-when-you-can messaging without losing the thread.
Targeted messages
Trigger announcements, tours, and nudges to the right customer segment at exactly the right moment.
Multilingual
The Messenger localizes itself into 45+ languages automatically — greetings, buttons, and BIX included.
Everywhere your customers are
One conversation, every channel
Your customers don’t think in channels — they just want an answer. The Messenger is the front door, but the same conversation continues over email, SMS, WhatsApp, Instagram, and phone without ever splitting into duplicate threads. A question asked in your app at lunch can be answered by email at dinner, and both sides see one continuous history.
For your team, that means one inbox instead of five tabs, and one customer record instead of scattered fragments. For BIX, it means the same trained AI agent — same knowledge, same tone, same guardrails — answering identically wherever the question arrives.
One thread, always. Conversations follow the customer across web, mobile, email, and social — context never resets, and nobody repeats themselves.
Live when it counts, async when it doesn’t. Customers reply on their own schedule and get notified the moment you answer — no one is held hostage by a chat window.
Your product, not a widget. Colors, launcher, tone, and content are fully yours — most customers never realize the Messenger isn’t something you built in-house.
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that feels effortless?
Give your team faster, more personal support with a helpdesk and AI Agent that work as one.
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Migrate from Zendesk or Freshdesk with our free import tools — conversations, articles, and macros included.