Ticketing that starts at the solution

Beyond the inbox

Tickets for the work behind the conversation

When a bug takes down checkout, you don’t need three hundred separate tickets — you need one. Tracker tickets link every affected conversation to a single issue, so your team investigates once and, the moment it’s fixed, every customer gets the update automatically. No copy-pasting status replies, no one left wondering.

Back-office tickets carry work to the teams your customers never see. A refund that needs finance, a data request that needs engineering, an exception that needs a manager — each moves to the right team with full context attached, while the customer-facing thread stays clean and the agent keeps ownership of the relationship.

SLAs keep all of it honest. Set response and resolution targets per team, plan, or customer tier, and let Workflows escalate automatically before a deadline slips — reassigning, notifying a lead, or bumping priority. Your commitments become rules the system enforces, not intentions your team has to remember.