Customers
Loved by 30,000+ businesses
From fast-moving startups to global enterprises, teams choose CYBIX to pair a natively integrated AI agent with the fastest helpdesk on the market — and their customers feel the difference.
How we build it
Support software usually optimises for tickets closed. We would rather optimise for the customer on the other end — and for the team answering them.
People own the outcome
BIX drafts, answers and resolves the routine. Your team decides what a good answer looks like, and keeps the calls that need judgement.
It says when it doesn’t know
BIX answers from your own content and nothing else. When the answer isn’t there, it says so and brings in a teammate rather than guessing.
Measured by resolutions
Success is a customer who got helped, not a ticket that disappeared. You pay when BIX actually resolves the conversation.
The numbers tell part of the story — resolution rates up, response times down, teams reclaiming their week. But what customers describe most often is something harder to chart: support stopped feeling like a backlog and started feeling like a product. Here’s what that sounds like, in their own words.
“BIX resolves 68% of our conversations before a teammate ever sees them. Our team finally spends its time on the problems that deserve it.”
Sarah Kimura
Head of Support · Amplitude
“We rolled BIX out across 14 markets in a week. Same AI agent, same tone, every language — that simply wasn’t possible before.”
Tomás Herrera
VP Customer Experience · Lightspeed
“Response times dropped from hours to seconds overnight. CSAT went up two points in the first month, and it hasn’t come down since.”
Maya Lindqvist
Director of CX · Monday.com
“The inbox is the fastest tool our team uses, full stop. Keyboard-first, AI summaries everywhere — support finally feels like a product team’s tool.”
Dev Patel
Support Operations Lead · Linear
“Every conversation BIX resolves teaches it something. Our resolution rate has climbed every single week since launch — no retraining, no tickets lost.”
Grace Obi
Head of Customer Care · Culture Amp
“Members message us at 2am mid-workout. BIX answers instantly, hands the tricky ones to a human by morning, and nothing falls through the cracks.”
Jake Morrison
Senior Manager, Member Support · Whoop
65%
average BIX resolution rate
2x
faster replies from human teams
30,000+
customers worldwide
45+
languages supported
Case study
When Lightspeed rolled BIX out across 14 markets, the plan allowed for a quarter of careful staging. It took eight days. BIX trained on the same help center in every language, resolved 61% of conversations in its first month, and handed the rest to regional teams with full context — in their language, with the customer’s history attached. Six months in, resolution sits at 70%, CSAT is up in every market, and the support org has grown revenue responsibilities instead of headcount. The pattern repeats across thousands of teams: the AI takes the volume, the humans take the judgment, and the customer can’t tell where one ends and the other begins.
Ready for customer service
that feels effortless?
Give your team faster, more personal support with a helpdesk and AI Agent that work as one.
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