Reporting

See exactly how support performs

Real-time dashboards for conversation volume, resolution rates, CSAT, and the performance of humans and AI alike. Understand what’s happening, why it’s happening, and what to automate next.

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Resolutions this week

2,847 · up 18%

BIX Human

MonTueWedThuFriSatSun

Custom reports

Build dashboards from any metric — volume, response time, topics, teams — with drag-and-drop charts.

AI insights

AI surfaces emerging topics, knowledge gaps, and automation opportunities you’d never spot by hand.

CSAT

Measure satisfaction per channel, per teammate, and per BIX conversation — and see why scores move.

Team performance

Track first response, handling time, and resolution rates by teammate, team, or office hours.

BIX performance

See exactly what BIX resolves, deflects, and hands off — and how its resolution rate improves weekly.

Data export

Sync every conversation and metric to your warehouse with scheduled exports and a full API.

From data to decisions

Insights you’d never find by hand

Dashboards tell you what happened. AI insights tell you why — and what to do about it. CYBIX reads every conversation and surfaces the patterns hiding in the volume: a new topic spiking since Tuesday’s release, a help article that answers the question badly, a refund flow that generates three follow-ups for every resolution. What used to take an analyst a quarter now lands on your desk each morning.

And because humans and BIX work in one system, you measure them side by side with the same yardstick — resolution rate, handling time, and CSAT for both. See exactly which conversations BIX should own, which genuinely need a person, and how the balance shifts as BIX improves week over week. That’s how support leaders decide what to automate next with evidence instead of instinct.

Ready for customer service
that feels effortless?

Give your team faster, more personal support with a helpdesk and AI Agent that work as one.