Shopify
Chat that recognises your Shopify customers.
A theme snippet puts the CYBIX messenger on your storefront and hands logged-in customers over with their name, email, phone, order count, total spent and last order. BIX answers from your store's own content; your team works everything in one CYBIX inbox.
Only with CYBIX
Customer and order context, without an app that slows your theme.
The snippet is one script tag rendered from theme.liquid. Customer details travel as data attributes at render time, so there is no extra API call, no app block and no theme rewrite.
- Name, email and phone attached before the first message — pre-chat form skipped
- Orders, total spent and last order (number, payment and fulfilment status) as attributes
- BIX grounded in your shipping, returns and product pages
- Tickets straight from the chat for returns and delivery issues
- Branding, greeting and language managed in the CYBIX dashboard, live without touching the theme
- One inbox for the store, WhatsApp, email and Telegram
What you get
Instant answers
BIX replies in seconds, in the customer's language, and hands over to a human when it should.
Theme-safe
Loaded async at the end of the body; page speed stays what it was.
Works with any theme
Online Store 2.0 or classic — the snippet only needs theme.liquid.
Guest shoppers
Not signed in? BIX asks for the order number in the chat.
Reporting
See which product questions come back and what BIX resolves alone.
EU data, own database
Every workspace has its own database file on EU infrastructure, under our GDPR Art. 28 DPA.
Live in three steps
Step 1
Download the snippet
Get cybix-messenger.liquid from your CYBIX dashboard; your widget id is already in it.
Step 2
Add it to your theme
Online Store → Themes → Edit code → Snippets → add cybix-messenger, then render it in theme.liquid before </body>.
Step 3
Teach BIX your store
Add shipping, returns and product pages to the knowledge base and publish the widget branding from the dashboard.
Your team works in the CYBIX dashboard (web and mobile app). An embedded app inside Shopify admin, like our wp-admin inbox for WordPress, is on the roadmap.